The Balanced Scorecard - 2021 (Text Based)

The Balanced Scorecard (BSC) is a strategic-based responsibility accounting system that converts an organization's mission and strategy into operational objectives and measures from four perspectives: the financial perspective, the customer perspective, the internal process perspective, and the learning and growth perspective. The course addresses the main features of the Balanced Scorecard and its implementation. Presented are several notable case studies that implemented and applied the BSC.

Learning Objectives:

1. Recognize key attributes of a strategic-based responsibility accounting systems.

2. Identify the basic characteristics and outcome measurements of the Balanced Scorecard.

3. Identify operational objectives and Key Performance Indicators (KPIs) for each perspective.

4. Recognize how the Balanced Scorecard links measures to strategy.